🚚 SHIPPING POLICY
At ScentStories, we are committed to providing fast, reliable, and transparent shipping across the United States. As a fragrance-focused store specializing in authentic designer perfumes from Jean Paul Gaultier and Yves Saint Laurent, we understand the importance of careful handling and secure delivery.
This Shipping Policy explains how orders are processed, shipped, and delivered so you know exactly what to expect after placing your perfume order. Our goal is to ensure a smooth and dependable delivery experience while maintaining the quality, safety, and integrity of every fragrance during transit.
🚚 Processing Time
Orders placed with ScentStories are typically processed within 3 business days after payment is successfully confirmed.
Processing includes:
• Order verification
• Authenticity confirmation
• Secure packaging of the perfume bottle
• Preparation for shipment
Orders placed on weekends or U.S. public holidays are processed on the next available business day.
During peak seasons, holidays, or high order volume periods, processing times may be slightly extended. However, we always strive to minimize delays and maintain efficient service.
📦 Shipping Methods & Delivery Times
We use trusted and reputable U.S. shipping carriers to ensure safe and timely delivery of your fragrances.
Standard Shipping:
Estimated delivery within 3–7 business days after shipment.
Expedited Shipping:
Estimated delivery within 1–3 business days after shipment.
Delivery times may vary depending on:
• Your location
• Carrier service area
• Weather conditions
• External carrier delays
📌 Please Note: Shipping time estimates do not include order processing time.
📍 Shipping Coverage
ScentStories currently ships to all 50 U.S. states, including Alaska and Hawaii.
At this time, we do not offer international shipping.
Due to shipping regulations related to fragrance products, delivery to certain P.O. Boxes may be restricted. We recommend providing a valid street address whenever possible to avoid delays.
💲 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Selected shipping method
• Order size
All applicable shipping fees are clearly displayed before purchase confirmation.
From time to time, ScentStories may offer promotional free shipping offers, which will be clearly communicated on our website.
📦 Order Tracking
Once your order has shipped, tracking details will be provided so you can monitor your shipment until it reaches your delivery address.
Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
❌ Delayed or Lost Packages
If your package appears delayed:
• First check your tracking information
• Contact the shipping carrier for updated status
If additional assistance is needed, you may contact ScentStories, and we will do our best to help resolve the issue.
📌 Important Notice:
ScentStories is not responsible for delivery delays caused by shipping carriers, weather conditions, natural events, or incorrect shipping information provided during checkout.
📬 Contact Us
If you have any questions about this Shipping Policy or need assistance with your Jean Paul Gaultier or Yves Saint Laurent perfume order, please contact us:
📧 Email: help.scentstories@outlook.com
📍 Address: 5267 Barker Cypress Road, Ste Unit 14, Houston, Texas 77084