🔄 RETURN & REFUND POLICY
At ScentStories, we specialize exclusively in authentic designer fragrances from Jean Paul Gaultier and Yves Saint Laurent. Your satisfaction is important to us, and we are committed to handling all return and refund requests in a fair, transparent, and timely manner.
Because we sell premium fragrance products, this policy clearly outlines how returns, refunds, cancellations, and order-related concerns are managed for all purchases made through our store.
We encourage customers to carefully review this policy before placing an order to ensure full understanding of our return conditions.
🧴 Products Covered Under This Policy
This Return & Refund Policy applies exclusively to:
• Jean Paul Gaultier perfumes
• Yves Saint Laurent (YSL) perfumes
We do not sell beauty products, skincare items, or other categories. Our focus is strictly luxury designer fragrances.
✅ Return Eligibility
We accept returns within 30 days of delivery, provided that ALL of the following conditions are met:
• The perfume must be unopened and unused
• The original manufacturer seal must remain intact
• The item must be in its original packaging
• The product must be in resalable condition
• Proof of purchase (order number or receipt) must be provided
📌 Important Hygiene & Safety Notice
Due to hygiene, authenticity protection, and safety standards related to fragrance products:
• Opened perfumes cannot be returned
• Used bottles cannot be accepted
• Broken seals void eligibility
• Items without original packaging are not eligible
Returns will only be accepted for opened products if the item arrived:
• Damaged
• Defective
• Incorrect (wrong product shipped)
📦 How to Start a Return
If your order meets the eligibility requirements:
1️⃣ Contact Us
Email us at help.scentstories@outlook.com with your order number and reason for return.
2️⃣ Approval & Instructions
Our support team will review your request and provide return authorization and instructions.
3️⃣ Ship the Product
Carefully package the perfume to prevent damage during transit and ship it according to the instructions provided.
Unauthorized returns may not be processed.
🚚 Return Shipping Costs
ScentStories will cover return shipping if:
• The wrong fragrance was sent
• The item arrived damaged
• The product is defective
For all other approved eligible returns, return shipping costs may be the responsibility of the customer.
💰 Refund Processing
Once we receive and inspect the returned perfume:
• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• A confirmation will be provided once processed
Please Note:
Original shipping charges are non-refundable unless the return is due to our error.
🔁 Exchanges
We currently do not offer direct exchanges.
If you would like to switch between Jean Paul Gaultier and Yves Saint Laurent fragrances:
• Complete the eligible return process
• Place a new order separately
🚫 Order Cancellations
Before Shipment
Orders may be canceled if the request is received before shipment.
After Shipment
Once shipped, cancellations are no longer possible. The return policy will apply after delivery if conditions are met.
💥 Damaged, Defective, or Incorrect Orders
If your perfume arrives damaged, defective, or incorrect:
• Contact us within 30 days of delivery
• Provide your order number
• Provide clear photos of packaging and bottle
• Keep all original packaging materials
After verification, we may offer:
• Replacement
OR
• Full refund including applicable shipping charges
❓ Questions or Support
We are committed to maintaining professional service standards. If you have any questions regarding your Jean Paul Gaultier or Yves Saint Laurent perfume order, please contact us directly.
📬 Contact Information
📧 Email: help.scentstories@outlook.com
📍 Address: 5267 Barker Cypress Road, Ste Unit 14, Houston, Texas 77084