❓ FAQs
We’ve compiled answers to the most common questions our customers ask about ScentStories and our designer fragrance collection.
If you don’t find your answer here, feel free to contact us anytime.
1️⃣ Where is ScentStories based?
ScentStories is proudly based in the United States. All perfume orders are shipped from within the U.S.
📍 Address: 5267 Barker Cypress Road, Ste Unit 14, Houston, Texas 77084
2️⃣ What brands do you sell?
We specialize exclusively in authentic designer perfumes from:
• Jean Paul Gaultier
• Yves Saint Laurent
We do not sell beauty products, skincare, or other categories.
3️⃣ Do you ship internationally?
No. At this time, ScentStories ships only within the United States.
4️⃣ How long does shipping take?
Orders are typically processed within 1–3 business days.
After shipment, most orders arrive within 3–7 business days, depending on your location and selected shipping method.
5️⃣ How much does shipping cost?
Shipping costs are calculated automatically at checkout based on:
• Delivery address
• Selected shipping method
• Order size
All shipping fees are clearly displayed before purchase confirmation.
6️⃣ How can I track my order?
Once your perfume order has shipped, tracking details will be provided so you can monitor your shipment until delivery.
Please allow up to 24 hours for tracking updates to appear.
7️⃣ What is your return policy?
We accept returns within 30 days of delivery for unopened and unused perfumes in their original packaging.
Due to hygiene and authenticity protection standards, opened or used perfumes cannot be returned unless the item arrived damaged or incorrect.
Please review our Return & Refund Policy for complete details.
8️⃣ How do I start a return?
To begin a return:
• Contact us with your order number
• Explain the reason for return
• Wait for return approval instructions
Our support team will guide you through the process.
9️⃣ Can I cancel my order?
Yes. Orders can be canceled before shipment.
Once a perfume has shipped, cancellations are no longer possible. You may request a return after delivery if eligibility requirements are met.
🔟 What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available during checkout.
All transactions are processed securely.
📞 How can I contact ScentStories?
📧 Email: help.scentstories@outlook.com
📍 Address: 5267 Barker Cypress Road, Ste Unit 14, Houston, Texas 77084